FAQ

Vending Machines Atlanta

Eagle Vending’s #1 priority is to provide you with exceptional service so you can focus exclusively on your core business. Since 2000, Eagle Vending has been voted the Atlanta-area’s best vending company every year and honored with the prestigious Consumers’ Choice Award. What better testament to our commitment than the vote of more than 500 top-ranking managers in the Atlanta area!

You’ll be impressed with the long list of brand name snacks, hot & cold beverages, and delicious, fresh & frozen food selections. From traditional favorites to the rapidly growing selection of heart-healthy alternatives, Eagle Vending has all the bases covered, including a premium office coffee service.



Here are some of the most frequently asked questions. If you don’t find what you’re looking for, just contact us at (770) 426-1969 or by fax at (770) 427-5150 for a no cost, no obligation consultation. We will be happy to answer all your questions.

Is there a cost to my company for the vending equipment/service?
No, Eagle Vending will provide the machines and service free of charge.

How often do you come by and fill up the machines?
As often as needed. Most accounts will be re-stocked a minimum of once a week. Larger locations can be serviced as often as daily.

What condition are the vending machines in?
The machines coming in will be new or near new. The machines will be in excellent condition and uniform in design.

What is the procedure if someone loses money in the machines?
Vending machines from time to time do take people's money. We can supply a refund bank for on-the-spot refunds. Our route drivers will also issue refunds.

If a machine has a problem how quickly do you respond to fix it?
Once a problem has been brought to our attention we generally respond within four hours. Keeping our customers happy and our vending machines stocked and functioning properly is our #1 priority.

Can we request specific products?
Of course, you can either request a specific product through our website or talk to your account representative. We want to offer the products your employees want.

Is there a contract required?
No. Contracts can be provided if required.

How long does it take for delivery/installation and what is the process?
Once you give us the go ahead to move machines in we will be ready to go within 14 days. In the event that you already have a vendor it's always nice to give them 30 days to move out. If you need the machines sooner than that we will make it happen. After we agree on an installation date, it shouldn't take more than 4 hours to move the machines in and get them all set up and working.

What are your service days and hours?
We provide service 24 hours a day 7 days a week. Our trucks start very early in the morning every day and we have route technicians on call around the clock. The people who re-stock your vending machines are also trained in repairing them. This helps facilitate most machine repairs and ensures that your vending machines are always up and running.