Choosing the Right Atlanta Vending Service…Do You Feel Valued as a Customer?

Imagine you are out to eat at a new Atlanta restaurant. You arrive, put your name in iStock_000011792167XSmalland  find that it’s going to take 30 minutes to get a table. You don’t mind it’s new, of course it’s going to be popular. When your name is called you get your table and then you sit, and sit, and sit. 15 minutes later your waiter finally appears. He wants to know if you would like a drink. Of course you do; it’s been 15 minutes. You’re thirsty and hungry so you ask to go ahead and place your food order as well. 30 minutes later your food arrives: prime rib and a baked potato with a Caesar salad you were expecting to arrive before your main meal. The meat is cold and the potato is still hard. It’s time to ask for a manager or write a negative Yelp review. You’ll never be back.

You want to choose an Atlanta vending service the same way you choose your favorite local diner:  make sure you like the people, trust the owners, like the product and enjoy the service at least 98% of the time. You may wonder why not 100% and that’s simple, because no one is perfect.

BevMaxCokeVending is an industry centered around machinery and vending machines can malfunction. At some point vending equipment will take money, products will get stuck or the whole thing could shut down altogether. If this happens you want to make sure that you have a good working relationship with your driver and the customer service department employed by your Atlanta vending company.

Creating a foundation of respect between both the customer and the route driver long Sign Herebefore any problems arise, is so much more beneficial. With a great working relationship, if something does go wrong you can expect a quick response and whenever you have special requests you can be sure your Atlanta vending service will do their best to accommodate all your needs.

And for that other 2% of the time…well, you have built a strong enough relationship that you’ll give them the benefit of the doubt; you’ll give them a hard time when you see them next week or schedule a time to discuss why things went wrong rather than writing that mean Yelp review or canceling a service. Why? Because sometimes even our favorites have things they can’t control but it doesn’t mean you shouldn’t go back. And maybe when you go back they’ll have your favorite dessert waiting for you. Why? Because they know you well enough to care.

Call Eagle Vending today for a FREE no-obligation consultation for your vending needs in the Atlanta area. With Eagle Vending it is all about exceptional service that you can count on! Call TODAY at (770) 426.1969!

Is Your Atlanta Route Driver Giving You the Best Vending Service?

In the March edition of Spirit Magazine, the official magazine of Southwest Airlines, Gary Kelly, the chairman, president and CEO of Southwest Airlines wrote that a combination of low fares and a fun, maverick spirit has kept their company “flying high” ever since it was founded in 1971.

Passengers of Southwest know that the airfare is often considerably lower than other iStock_000015387568XSmallairlines at the point of purchase but the “fun, maverick spirit” has to be proven later on, when passengers are getting ready to climb 34,000 feet.

Flight attendants tell corny jokes to get passengers to pay attention to safety briefings. For instance, “in the event that this flight become a cruise, you can find a life jacket under your seat” and if you don’t like their corny jokes there are six exits located “here, here and here.” Drinks and snacks are offered at no charge, free adult beverages are given away on holidays and often, cabins are decorated for the festivities.

These are all ways that Southwest as a corporation has decided to set themselves apart from the competition, feasible ways to demonstrate a fun, maverick spirit.

Flight attendants in many ways are the face of the airline they work for. In the same way, route drivers are the face of your local vendor.

snacksgroupingYour Atlanta vending company can have great ideas on how they want to brand themselves, set themselves apart and deliver a quality service but unless those concepts are taught to the route drivers and tools are given to accomplish these goals, all you have is a pretty proposal.

Southwest might want to be known as fun but if you got on one of their planes and the flight attendant was rude, refused to engage with passengers and never handed out a beverage you might think you were on the wrong plane. In the same way your Atlanta vending company may want to be known as the company who has clean machines and healthy alternative options but if their drivers are never shown where the cleaning supplies are and if they are never taught what qualifies as a healthy alternative you may end up with dirty machines that are completely filled with fried chips and candy bars.

Make sure you know where your Atlanta vending service is taking you by asking how route drivers are trained to carry out the company’s standards. Make sure you know what plane you’re on.

Call us Eagle vending today at (770) 426.1969 and we’ll be happy to let you know where we are headed.