Imagine you are out to eat at a new Atlanta restaurant. You arrive, put your name in and find that it’s going to take 30 minutes to get a table. You don’t mind it’s new, of course it’s going to be popular. When your name is called you get your table and then you sit, and sit, and sit. 15 minutes later your waiter finally appears. He wants to know if you would like a drink. Of course you do; it’s been 15 minutes. You’re thirsty and hungry so you ask to go ahead and place your food order as well. 30 minutes later your food arrives: prime rib and a baked potato with a Caesar salad you were expecting to arrive before your main meal. The meat is cold and the potato is still hard. It’s time to ask for a manager or write a negative Yelp review. You’ll never be back.
You want to choose an Atlanta vending service the same way you choose your favorite local diner: make sure you like the people, trust the owners, like the product and enjoy the service at least 98% of the time. You may wonder why not 100% and that’s simple, because no one is perfect.
Vending is an industry centered around machinery and vending machines can malfunction. At some point vending equipment will take money, products will get stuck or the whole thing could shut down altogether. If this happens you want to make sure that you have a good working relationship with your driver and the customer service department employed by your Atlanta vending company.
Creating a foundation of respect between both the customer and the route driver long before any problems arise, is so much more beneficial. With a great working relationship, if something does go wrong you can expect a quick response and whenever you have special requests you can be sure your Atlanta vending service will do their best to accommodate all your needs.
And for that other 2% of the time…well, you have built a strong enough relationship that you’ll give them the benefit of the doubt; you’ll give them a hard time when you see them next week or schedule a time to discuss why things went wrong rather than writing that mean Yelp review or canceling a service. Why? Because sometimes even our favorites have things they can’t control but it doesn’t mean you shouldn’t go back. And maybe when you go back they’ll have your favorite dessert waiting for you. Why? Because they know you well enough to care.
Call Eagle Vending today for a FREE no-obligation consultation for your vending needs in the Atlanta area. With Eagle Vending it is all about exceptional service that you can count on! Call TODAY at (770) 426.1969!